Terms and Conditions

Terms & Conditions

 Thank you for shopping with Rocrafts, please read the terms and conditions.
Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
Our site is primarily intended for use by people resident in the United Kingdom although we can supply outside of this region.
We do not warrant that materials/items for sale on the Rocrafts Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Rocrafts Website from territories where its contents are illegal or unlawful. If you access the Rocrafts Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
Making A Purchase
Making a purchase could not be easier. Just browse our online site, and click on any items that you wish to buy and then add them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order.
Returns Policy
If upon receipt of an item you are unhappy for any reason, we are able to accept the return of the goods provided we are informed of your wish to return them within 7 days.
In the unlikely event of an item being faulty, the fault must be stated on return. All other items must be returned in good condition and saleable as new. We reserve the right to refuse refund of any items that are not returned in a reasonable condition.
Customer Satisfaction
If for any reason you are not entirely satisfied with our products or services, then please do not hesitate to contact us so that we can immediately rectify the problem.
Due to current commitments, we are not always able to answer the phone immediately. Please, therefore leave your name, telephone number and we will endeavour to return your call that evening. Alternatively, you can email us at admin@rocrafts.co.uk
If you have placed an order by mistake, or wish to cancel your order for any reason, please call us on 07887 514591 within 24 hours of placing your order.
Should you wish to return or exchange any item it would be most helpful if you could contact us
within 7 working days.  It is the customer’s responsibility to return items and any items returned without a fault are done so at the customer’s expense within 7 working days.  This period runs from the day after the day of delivery of goods.  All other items must be returned in good condition and saleable as new. We reserve the right to refuse refund of any items that are not returned in a reasonable condition.
Product Availability
We do our best to ensure availability of all our products. If, however, we are unable to supply an item, we will inform you of the delay and the expected delivery date. All outstanding products are held on file and we will despatch them under separate cover as soon as they become available. You will not be charged for this separate delivery for any back orders in the United Kingdom. Occasionally we find ourselves having to cancel and withdraw an item. In these circumstances we will inform you immediately.
Payment & Pricing
Payment over the internet can be made by Visa, Mastercard or Switch. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust the prices in the event of a change in VAT rates, or as a result of an international price increase. For orders made from the UK or the European Union, 20% VAT is currently added.
Postage and Packing Costs:
Postage is added on completion of the order. Postage is charged at a flat rate of £4.00 per order for UK Addresses and £15.00 for all other Addresses.  
We aim to despatch all orders within 3-4 working days of receipt, but during busy periods or on the rare occasion that complications may occur it may be necessary to extend this lead time.
All orders for destinations outside of the United Kingdom must be paid by credit card.
If for some reason you do not receive your parcel within 10 working days, please call us on 07887 514591.
Colour of Products
We have tried our best to match colours and hues as close as possible, however the colour photographs and/or illustrations on the website cannot always be an exact reproduction of the original articles.
Our status
We may provide links on our site to the websites of other companies, whether affiliated with us or not.  We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our site will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.  This DISCLAIMER does not affect your statutory rights against the third party seller.
Service Access
While we endeavour to ensure that the Rocrafts Website is normally available 24 hours a day, we will not be liable if for any reason the Rocrafts Website is unavailable at any time or for any period. Access to the Rocrafts Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Secure Shopping
When you place an order or access your account information, we offer the use of a secure server. We encrypt your details and they are only decrypted after they reach our computer. They are not held in clear text on any web site.
Rocrafts will never request information that is excessive for our purpose and we try, with your help, to keep any information we hold about you up to date and accurate. Any information we store that is no longer relevant will be deleted after a reasonable length of time.
Our right to vary these terms and conditions
We have the right to revise and amend these terms and conditions from time to time to reflect (without limitation) changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us.
Our Contact Details
6 Willow Way
TA20 1FJ
Telephone 07887 514591
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